Terms of Service

1. Acceptance and authority

By creating an account, accepting an order, or accessing or using Buildria (the “Service”), you agree to these Terms. If you use the Service for an organisation, you confirm that you have authority to bind that organisation. If you do not agree, do not use the Service.

A signed agreement, order form, or plan-specific terms may add to these Terms. If they conflict, the signed agreement or order form controls for that customer and service.

2. The Service

Buildria provides organisation and project workspaces, document and drawing management, tasks, correspondence, RFIs, submissions, inspections, site reporting, attendance, stakeholder engagement, tendering, cost estimation, BOQ and valuation workflows, project knowledge, external portals, and related collaboration and artificial-intelligence tools for construction and infrastructure work.

Features may vary by plan, organisation configuration, project permissions, location, or integration. We may improve, replace, or discontinue features, provided that material changes to paid services are handled in accordance with an applicable order or customer agreement.

3. Accounts and organisation administration

You must provide accurate information, protect your credentials, and promptly report suspected unauthorised access. You are responsible for activity performed through your account unless caused by our breach of these Terms. Accounts may not be shared except through functionality expressly designed for shared or external access.

Customer administrators control membership, roles, projects, modules, connected services, external portals, and data-sharing settings for their organisation. They are responsible for granting appropriate access and removing access when a person changes role or leaves.

4. Acceptable use

You must not, and must not help another person to:

• Use the Service unlawfully, fraudulently, or in violation of another person’s rights.
• Access accounts, organisations, projects, records, systems, or data without authorisation.
• Upload malware, harmful code, unlawful content, or material that infringes intellectual-property, privacy, confidentiality, or other rights.
• Disrupt, overload, probe, scan, or circumvent the Service or its security, usage, or access controls.
• Reverse engineer or attempt to extract source code except where applicable law expressly permits it.
• Use automated means to scrape or extract data outside documented features or an agreed integration.
• Use the Service or AI features to make unlawful discriminatory decisions or unsupported high-impact decisions without qualified human review.
• Represent AI-generated content as verified professional work without appropriate review.

5. Customer data and instructions

As between you and Open Zeep Technologies Ltd, you retain ownership of data, files, records, and content submitted to the Service (“Customer Data”). You grant us a limited, non-exclusive right to host, copy, process, transmit, display, index, and otherwise use Customer Data only as needed to provide, secure, support, and improve the Service; comply with your documented instructions; and meet legal obligations.

You are responsible for the accuracy, quality, legality, and source of Customer Data; obtaining all necessary rights, permissions, notices, and lawful bases; configuring appropriate access; and complying with project, employment, confidentiality, records-management, and regulatory obligations. Do not upload data that the Service is not authorised or appropriately configured to process.

6. Privacy and data protection

Our processing of personal data is described in the Buildria Privacy Policy. We generally act as controller for account, billing, security, platform-operation, and business-contact data. Where we process project, workforce, stakeholder, or similar data on a customer’s documented instructions, the customer generally acts as controller and we act as processor. Additional data processing terms may apply to customer organisations.

7. AI-assisted features

The Service may use artificial intelligence for project questions and answers, document and drawing analysis, transcription, information extraction, drafting, cost estimation, BOQ review, source-linked responses, and agent workflows. Relevant Customer Data and instructions may be sent to configured AI or document-processing providers when an authorised user requests such a feature.

AI output may be incomplete, outdated, or incorrect. It is provided as assistance, not as a substitute for professional judgement. You must independently review outputs before using them for contractual, commercial, engineering, design, safety, employment, legal, financial, certification, payment, or other material decisions. You remain responsible for decisions and documents issued using the output.

8. Fees, subscriptions, and taxes

Paid features, prices, billing cycles, included usage, renewal terms, and payment arrangements are stated in the applicable plan, checkout, quotation, order form, or customer agreement. Unless stated otherwise, fees are exclusive of applicable taxes. You must provide accurate billing information and pay undisputed amounts when due. Refunds and cancellations are governed by the applicable order, customer agreement, and mandatory law.

9. Connected and third-party services

The Service may connect to payment, storage, document, communications, mapping, meeting, form, analytics, AI, or other third-party services. Your use of a connected service may be governed by that provider’s terms and privacy notice. You authorise us to exchange the information reasonably needed to provide an integration you enable. We are not responsible for a third-party service outside our control, but we remain responsible for our own obligations under applicable law and contract.

10. Intellectual property

Open Zeep Technologies Ltd and its licensors own the Service, including its software, design, documentation, workflows, models, interfaces, and branding, excluding Customer Data. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your organisation’s authorised business purposes.

If you voluntarily provide feedback, you permit us to use it without restriction or payment, provided that we do not identify you publicly without permission. No right to use Buildria or Open Zeep names, trademarks, logos, or brand elements is granted except with written permission.

11. Confidentiality

Each party must protect the other party’s non-public business, technical, commercial, security, and project information using reasonable care and use it only for the relationship. This obligation does not apply to information that is lawfully public, independently developed, already known without a confidentiality duty, or rightfully received from another source. Required legal disclosures should be limited and, where lawful, preceded by notice to the other party.

12. Security and availability

We use reasonable technical and organisational safeguards appropriate to the Service. You are responsible for secure devices and networks, credential protection, appropriate permissions, lawful sharing, and timely notice of suspected loss or unauthorised access. No internet service can guarantee uninterrupted operation or absolute security. Maintenance, third-party failures, emergencies, or circumstances outside reasonable control may affect availability.

13. Suspension and termination

We may suspend or restrict access where reasonably necessary to address a material breach, security risk, unlawful activity, non-payment, harm to the Service or another person, or a legal requirement. Where practicable, we will provide notice and an opportunity to remedy the issue. Either party may terminate in accordance with the applicable plan, order, or customer agreement.

When access ends, the right to use the Service ceases. Data return, export, retention, and deletion are subject to the applicable plan or agreement, the customer’s instructions, technical capabilities, backup cycles, and legal, financial, security, and evidential requirements. Customers should export records they are required to retain before access ends.

14. Professional responsibility and disclaimers

Buildria is a workflow and decision-support platform. It does not provide legal, engineering, architectural, quantity-surveying, accounting, safety, or other regulated professional advice. Project records, measurements, quantities, estimates, rates, valuations, compliance checks, analyses, and generated documents must be checked by appropriately qualified persons against source documents, contracts, site conditions, standards, and applicable law.

To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We do not warrant that every feature or output will be uninterrupted, error-free, complete, accurate, or suitable for a particular project or decision. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

15. Limitation of liability

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, punitive, or consequential loss, or loss of profit, revenue, opportunity, goodwill, or anticipated savings. Open Zeep Technologies Ltd is not responsible for loss caused by unauthorised customer instructions, incorrect Customer Data, unreviewed output, improper permissions, third-party services outside our control, or use contrary to these Terms or professional obligations.

Any financial liability cap stated in an applicable order or customer agreement applies. Where no separate cap is agreed, our aggregate liability arising from the Service will not exceed the fees paid or payable for the affected Service during the twelve months before the event giving rise to the claim. These limitations do not apply where liability cannot lawfully be limited or excluded.

16. Responsibility for claims

To the extent permitted by law, you are responsible for third-party claims resulting from unlawful Customer Data, your breach of these Terms, your violation of another person’s rights, or your use of the Service contrary to documented permissions. We remain responsible for claims resulting from our own breach, negligence, or unlawful conduct, subject to the limitations permitted by law.

17. Governing law and disputes

These Terms are governed by the laws of Ghana. The parties should first attempt in good faith to resolve a dispute through written notice and discussion. Unless an applicable agreement provides a different lawful procedure, the courts of Ghana have jurisdiction. Nothing here limits a person’s right to approach a regulator or exercise a non-waivable statutory remedy.

18. Changes to these Terms

We may update these Terms to reflect changes to the Service, law, security, providers, or business practices. We will publish the updated version and effective date and give additional notice of material changes where appropriate. Changes do not retroactively reduce rights under a signed agreement unless the parties agree or the law requires it.

19. Contact

Questions or legal notices concerning these Terms may be sent to [email protected] or delivered to Open Zeep Technologies Ltd at HNO. 4, near Maple Court, W O Abam Close, East Legon, Accra, Ghana, digital address GA-483-7471.